Return and Exchange Policy

At RideLens, we want you to love your eyewear as much as we love creating it. If you’re not completely satisfied with your purchase, our hassle-free return and exchange policy is here to help.

Returns

We accept returns for unused and undamaged items within 30 days of the purchase date.

• Items must be in their original condition, including all packaging and accessories.
• To initiate a return, please contact our support team at [hello@ridelens.bike] with your order number.
• Refunds will be processed to your original payment method within 5–7 business days of receiving the returned item.

Non-Returnable Items

• Items that show signs of wear, damage, or alteration.
• Custom or limited-edition products, unless defective.

Defective or Damaged Items

If your RideLens eyewear arrives damaged or defective, please contact us within 7 days of delivery. We’ll replace the item at no cost to you.

Shipping Costs

• For returns: Customers are responsible for return shipping costs unless the item is defective or we made an error.
• For exchanges: We’ll cover the shipping cost for the replacement item.

For any questions, feel free to reach out to our support team.At hello@ridelens.bike We’re here to ensure you have the best experience with RideLens!